DEPOSITS AND CANCELLATION POLICY

Deposits

For weekend bookings, for parties of 7 & above a deposit of £5 per person is required before a booking is confirmed.

(with the exception of all party sizes booked during the Christmas menu period and key dates such as Valentines and Mother’s Day).

Deposits will be deducted from the bill on the day of the reservation.

Deposits can be paid in cash at the restaurant, debit card over phone or by bank transfer (details provided on request).

Cancellation Policy

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Accordingly, the following applies:

1. We reserve the right to charge a cancellation fee of £5 per person for any booking that is cancelled, or if numbers are reduced without prior notice.

2. For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.

3. We reserve the right to charge a cancellation fee of £5 per person for any bookings changed or cancelled within this 24 hour notice period.

4. The cancellation fee reflects the cost incurred by Bistro Italia in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.

5. We will notify you if any cancellation fee is applied.

6. Any bookings which fail to turn up without any prior notice, will also incur a £5 per person cancellation fee.

7. Bistro italia actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.